null Call Center Officer

Call Center Officer

Date
Jun 07, 2021
LOCATION
Cairo
JOB SECTOR
Call Center
Job Purpose
Key Responsibilities:


• Manage large amounts of inbound and outbound calls in a timely manner

• Follow communication “scripts” when handling different topics

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

• Flexibility to work on assigned tasks (Social Media- Service desk- Abandoned callback, etc.

• Build sustainable relationships and engage customers by taking the extra mile

• Achieving KPIs set by line manager

• Keep records of all conversations in our call center database in a comprehensible way

• Meet personal/team qualitative and quantitative targets

• Ability to work a flexible schedule including rotating working hours, weekends and holidays (Females till 9 PM)


Business Knowledge/Technical Skills:


• English / Computer Skills.

• Good communication skills.

• Proactive person.

• Customer focus and adaptability to different personality types

• Ability to multi-task, set priorities and manage time effectively

• Strong phone and verbal communication skills along with active listening

• Bachelor degree is required.

Department Overview
Call Center