Thank you for reaching out to us
Here is how you can submit your complaint:
- Send your complaint to firstname.lastname@example.org
- Visit any of our financial advisors who are present at all CIB branches.
- Contact our call center on 16363.
- Fill in the below online form which will be submitted directly to our complaints team.
Complaints Turnaround time:
- 6 working days for Life & Savings product complaints
- 2 to 5 working days for Health product complaints.
- 2 to 5 working days for Motor product complaints.
It is your right as a customer to submit a complaint to the Egyptian financial Supervisory Authority in case our final resolution for a complaint is not satisfactory. You can submit your complaint to the authority to the address below:
Financial Regulatory Authority (FRA) Headquarters
- 38 Talaat Harb Street
- P.O Box 25450 Cairo
- Second Floor
- TEL: 25758807 / 25758423/ 25758822/ 25762994
- FAX: 25758581/ 25758645
- E-Mail Address: email@example.com