Responsibility In Customer Relations And In Our Products
At AXA Egypt we believe that building relationships with our customers and earning their trust and confidence is crucial to our success. We therefore aim to focus on the following key approaches to promote for responsible customer relations:
- Clear And Transparent Communication And Marketing For Our Products
- Treating Customers Fairly
For an insurer, respect for the client includes the quality of transparent and accurate information provided, as well as a duty to provide sound advice and guarantee confidentiality at all times, fair treatment for all, and honest advertising messages
- Managing Claims Process Responsibly
AXA insures Insurance expertise lies in the ability of professional underwriters to assess, mutualize or transfer individual or business risks.
- Responsible Products And Services
We offer insurance, savings and investment products and services which also encourage and reward environmentally responsible behaviors, as well as help reduce social exclusion.
AXA Egypt also focuses on micro-insurance products that address social exclusion. The main objective from having offering products is to enable vulnerable segments of the population to access insurance services.