Customers And Products

Responsibility In Customer Relations And In Our Products


At AXA Egypt we believe that building relationships with our customers and earning their trust and confidence is crucial to our success. We therefore aim to focus on the following key approaches to promote for responsible customer relations:

  • Clear And Transparent Communication And Marketing For Our Products
  • Treating Customers Fairly

For an insurer, respect for the client includes the quality of transparent and accurate information provided, as well as a duty to provide sound advice and guarantee confidentiality at all times, fair treatment for all, and honest advertising messages

  • Managing Claims Process Responsibly

AXA insures Insurance expertise lies in the ability of professional underwriters to assess, mutualize or transfer individual or business risks.


  • Responsible Products And Services

We offer insurance, savings and investment products and services which also encourage and reward environmentally responsible behaviors, as well as help reduce social exclusion.
AXA Egypt also focuses on micro-insurance products that address social exclusion. The main objective from having offering products is to enable vulnerable segments of the population to access insurance services.

We are committed to reduce our direct impact on the environment by actively managing the impact of all our daily operations on the environment.

We strive to be a responsible employer, placing employee engagement at the heart of our business strategy.

We are committed to treat all potential suppliers fairly and ensure they have an equal opportunities.

AXA strives to play a positive role in society by building a culture that promotes employee volunteering and through corporate giving to support the Egyptian community.