Treatments with multiple sessions: (physiotherapy /chemotherapy /Radiotherapy:

  • A medical report from the treating/specialized doctor mentioning the exact medical condition, underlying cause and symptoms start date
  • Copy of all performed laboratory and radiology results
  • Copy of dated specialized doctor’s referral with treatment protocol mentioning the duration, type of treatment & exact diagnosis
  • For physiotherapy sessions: referral should be done by an orthopedic doctor or neurologist
  • Final stamped dated itemized invoice mentioning type, cost and date of each session or final dated proof of payment , final receipt, with a follow up card detailing type, cost and date per each session.
  • For Chemotherapy and Radiotherapy sessions: E-invoice is a must

General Notes:

  • Claims should be submitted/completed within 120 days from services date; any claims submitted after 120 days are not refundable.
  • Claims refund will be for final eligible treatment costs, and not for deposits, advance payments, registration, or administration fees charged by the service provider.
  • Specialty of treating doctor should be relevant to the performed services.
  • Please note that claim evaluation will be at the time of processing after receiving the full supporting documents.
  • Claims are subject to further requirements, if needed.