It is your right as a customer to submit a complaint to the Egyptian financial Supervisory Authority in case our final resolution for a complaint is not satisfactory. You can submit your complaint to the authority to the address below: <br><br>
Financial Regulatory Authority (FRA) Headquarters <br>
Smart village, building no. 136B
Kilo 28 Egypt – Alexandria road
Giza province <br>
P.O. Box: 110 <br>
Telephone Number: 35345350<br>
Fax: 35370037<br>
Email Address: info@efsa.gov.eg .<br>
To Know more about your customer rights please visit the following link: <br>
<a href="http://www.fra.gov.eg/jtags/efsa_ar/pdf/guide/guide-4.pdf">FRA guidebook for the protection of customers of non banking financial sector </a>