Make A Complaint-EI-EN

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Here is how you can submit your complaint:

• Send your complaint to wecare@axa-egypt.com 
• Visit any of our financial advisors who are present at all CIB & AUB branches. 
• Contact our call center on 16363. 
• Fill in the below online form which will be submitted directly to our complaints team.

Complaints Turnaround time:

• 3 working days for Life & Savings product complaints 
• 2 working days for Health product complaints. 
• 2 working days for Motor product complaints.

First Name

Last Name

Policy Number

Policy Type

Choose an Option

Membership Number

For Health Policies Only

Mobile Number

E-mail

Describe the reason for your complaint

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It is your right as a customer to submit a complaint to the Egyptian financial Supervisory Authority in case our final resolution for a complaint is not satisfactory. You can submit your complaint to the authority to the address below: 
Financial Regulatory Authority (FRA) Headquarters

Smart village, building no. 136B
Kilo 28 Egypt – Alexandria road
Giza province

P.O. Box: 110

Telephone Number: 35345350

Fax: 35370037

Email Address: info@efsa.gov.eg .

To Know more about your customer rights please visit the following link:

<a href="http://www.fra.gov.eg/jtags/efsa_ar/pdf/guide/guide-4.pdf">FRA guidebook for the protection of customers of non banking financial sector </a>

Complaints | AXA Egypt

Make A Complaint-EI-EN

Thank you for reaching out to us