Make A Complaint-EI-EN

Thank you for reaching out to us

Here is how you can submit your complaint:

•   Send your complaint to wecare@axa-egypt.com
•   Visit any of our financial advisors who are present at all CIB & AUB branches.
•   Contact our call center on 16363.
•   Fill in the below online form which will be submitted directly to our complaints team.

Complaints Turnaround time:

•   3 working days for Life & Savings product complaints
•   2 working days for Health product complaints.
•   2 working days for Motor product complaints.

First Name

Last Name

Policy Number

Policy Type

Choose an Option

Membership Number

For Health Policies Only

Mobile Number

E-mail

Describe the reason for your complaint

By clicking here I have read & accepted AXA Egypt Privacy Policy and give AXA my full consent to process and use my personal data accordingly.

It is your right as a customer to submit a complaint to the Egyptian financial Supervisory Authority in case our final resolution for a complaint is not satisfactory. You can submit your complaint to the authority to the address below:
Financial Regulatory Authority (FRA) Headquarters

Smart village, building no. 136B
Kilo 28 Egypt – Alexandria road
Giza province

P.O. Box: 110

Telephone Number: 35345350

Fax: 35370037

Email Address: info@efsa.gov.eg

To Know more about your customer rights please visit the following link:

FRA guidebook for the protection of customers of non banking financial sector

Complaints | AXA Egypt

Make A Complaint-EI-EN

Thank you for reaching out to us