Make A Complaint-EI-EN

Thank you for reaching out to us

Here is how you can submit your complaint:

•    Send your complaint to 
•    Visit any of our financial advisors who are present at all CIB & AUB branches. 
•    Contact our call center on 16363.
•    Fill in the below online form which will be submitted directly to our complaints team. 

Complaints Turnaround time:

•    3 working days for Life & Savings product complaints
•    2 working days for Health product complaints.
•    2 working days for Motor product complaints.

Choose an Option
For Health Policies Only

It is your right as a customer to submit a complaint to the Egyptian financial Supervisory Authority in case our final resolution for a complaint is not satisfactory. You can submit your complaint to the authority to the address below:
Financial Regulatory Authority (FRA) Headquarters

Smart village, building no. 136B 
Kilo 28 Egypt – Alexandria road 
Giza province

P.O. Box: 110

Telephone Number: 35345350

Fax: 35370037

Email Address:

To Know more about your customer rights please visit the following link: 

FRA guidebook for the protection of customers of non banking financial sector