It is your right as a customer to submit a complaint to the Egyptian financial Supervisory Authority in case our final resolution for a complaint is not satisfactory. You can submit your complaint to the authority to the address below:
Financial Regulatory Authority (FRA) Headquarters
Smart village, building no. 136B
Kilo 28 Egypt – Alexandria road
Giza province
P.O. Box: 110
Telephone Number: 35345350
Fax: 35370037
Email Address: info@efsa.gov.eg
To Know more about your customer rights please visit the following link:
FRA guidebook for the protection of customers of non banking financial sector