Make A Complaint-EI-EN

Thank you for reaching out to us

• Send your complaint to
• Visit any of our financial advisors who are present at all CIB & AUB branches.
• Contact our call center on 16363.
• Fill in the below online form which will be submitted directly to our complaints team.
• 3 working days for Life & Savings product complaints
• 2 working days for Health product complaints.
• 2 working days for Motor product complaints.
For Health Policies Only
It is your right as a customer to submit a complaint to the Egyptian financial Supervisory Authority in case our final resolution for a complaint is not satisfactory. You can submit your complaint to the authority to the address below:

Financial Regulatory Authority (FRA) Headquarters
Smart village, building no. 136B Kilo 28 Egypt – Alexandria road Giza province
P.O. Box: 110
Telephone Number: 35345350
Fax: 35370037
Email Address: .
To Know more about your customer rights please visit the following link:
FRA guidebook for the protection of customers of non banking financial sector