Make A Complaint-EI-EN

Thank you for reaching out to us

•    Send your complaint to <br>
•    Visit any of our financial advisors who are present at all CIB & AUB branches. <br>
•    Contact our call center on 16363. <br>
•    Fill in the below online form which will be submitted directly to our complaints team. 

•    3 working days for Life & Savings product complaints <br>
•    2 working days for Health product complaints. <br>
•    2 working days for Motor product complaints.

Choose an Option
For Health Policies Only

It is your right as a customer to submit a complaint to the Egyptian financial Supervisory Authority in case our final resolution for a complaint is not satisfactory. You can submit your complaint to the authority to the address below: <br><br>
Financial Regulatory Authority (FRA) Headquarters <br>

Smart village, building no. 136B 
Kilo 28 Egypt – Alexandria road 
Giza province <br>

P.O. Box: 110 <br>

Telephone Number: 35345350<br>

Fax: 35370037<br>

Email Address: .<br>

To Know more about your customer rights please visit the following link: <br>

<a href="">FRA guidebook for the protection of customers of non banking financial sector </a>