Treatments with multiple sessions: (physiotherapy /chemotherapy /Radiotherapy):

  • A medical report from the treating/specialized doctor mentioning the exact medical condition, underlying cause and symptoms start date.
  • Copy of all performed laboratory and radiology results.
  • Copy of dated specialized doctor’s referral with treatment protocol mentioning the duration, type of treatment & exact diagnosis.
  • For physiotherapy sessions: referral should be done by an orthopedic doctor or neurologist.
  • final stamped dated itemized invoice mentioning type, cost and date of each session or final dated proof of payment, final receipt, with a follow up card detailing type, cost and date per each session.
  • For Chemotherapy and Radiotherapy sessions: E-invoice is a must.

General Notes:

  • Claims should be submitted/completed within 90 days from services date, any claims submitted after 90 days not refundable.
  • Claims refund will be for final eligible treatment costs, and not for deposits, advance payments, registration or administration fees charged by the service provider
  • Specialty of treating doctor should be relevant to the performed services.
  • Please note that claim evaluation will be at time of processing after receiving the full supporting documents. Claims are subject for further requirements , if needed.