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AXA Egypt leads responsible transformative services and supports vital community initiatives in response to COVID-19

Apr 30, 2020

AXA Egypt:

• Delivers on its promise to protect what matters most, ‘Your health means the world, stay at home’
• Pioneers remote and home-based healthcare support through MyAXA application to its health insured customers and extends the service to all its customer base to protect them
• Donates ventilators to quarantine hospitals and in partnership with Uber, provides free meals and rides for healthcare workers

AXA announced a host of initiatives to protect customers, support healthcare workers in the front lines and reinforce community efforts at large in response to the COVID-19 challenge. Bringing into effect home-based and teleconsultation healthcare services, AXA is leading the adaptation of insurance services and working with diverse stakeholders to help address the impact of an unprecedented global health crisis.

AXA is the first company to provide its entire customer base with free teleconsultation services via its hotline (16363), available 24/7. This service will remain available to all its customers till end of June, allowing patients to access the medical advice they require without having to leave their homes.

“Our core message now is ‘your health means the world, stay at home’ and we’re taking it to heart,” said Ayman Kandeel, CEO AXA Life Insurance. “Since the outbreak of the pandemic, we have fully mobilized to address two key challenges: the health emergency by protecting our employees and customers, and the social emergency by helping healthcare authorities contain the impact of COVID-19 on the community at large.”

During these exceptional circumstances, AXA health insurance customers are utilizing already existing services that are now more essential than ever such as access to MyAXA application, which enables them to video call a doctor, or conduct a tele-consultation over the phone and have their medicine delivered; all via the app from the comfort of their homes.

“Our commitment as an insurer and a socially responsible company have driven us to develop pioneering industry services, foster multi-level strategic stakeholder collaborations and provide all-round community support in alignment with efforts led by healthcare authorities.” said Ahmed Nasef, CEO AXA General Insurance Egypt.

AXA has also leveraged its expansive network of medical providers to offer home visits and home testing and lab work services for its customers. To complete the cycle of measures towards customer protection adopting “Your Health means the world, stay at home” message, AXA has launched a unique and simplified process allowing health and motor insurance customers to submit their claims online.

“We prepare for unforeseen events including moments like these to safeguard our customers’ wellbeing and interests in the toughest of times and we remain steadfast on our strategic trajectory, leveraging our global experience in more than 60 countries and unique insights into the industry’s best practices.” said Khaled elShaarany, Deputy Chairman AXA Life Insurance.

On a community level, AXA has donated ventilators to Egyptian quarantine hospitals and in partnership with Uber, jointly provided 20,000 free meals and rides for healthcare workers in Egypt in 4 hospitals across Cairo and Alexandria, supporting their needs in these unprecedented times while they risk their lives daily to counter Covid19. Moreover, AXA staff also participated in the AXA solidarity challenge, where they shared thank you posts on social media tohealthcare workers with the hashtag #AXASolidarityResponse.

AXA continues uninterrupted operations ensuring that its customers have the protection they can count on, with even more accessibility. The AXA call center remains accessible 24/7, complemented by digital channels on Instagram , Facebook and the official website Together while placing the team as an ultimate priority since the beginning of the outbreak by adopting social-distancing and providing them with the latest technologies enabling them to work from home and ensuring their safety.